Privacy Policy

LFC PRIVACY POLICY

When does this policy apply?

This privacy policy explains how Leatherhead Football Club Limited ("LFC") uses personal data that you provide or which LFC collects and holds about you when you use its official websites and/or other services. LFC is the data controller of this information for the purposes of this policy.

LFC’s websites and services include:

(together the "LFC Official Websites")

What types of personal data do we hold?

Information we hold about you may include any one or more of the following types of data:

Account information: When you register to use, purchase or engage with any of LFC’s goods and/or services, the minimum information we will usually ask you to provide is your name, email address, country of residence, telephone number, and year of birth. We may also ask you for additional information depending on the nature of our interaction with you.

Transactional information: When you purchase tickets, merchandise and other products from LFC Official Websites, we will keep a record of your transaction, including what you purchased and when, and any information you provide to us to fulfil the transaction. This may include your name, billing information, telephone number, and delivery address. We will ensure that, when handling any information about you relating to a transaction, we comply with the applicable regulations of the Payment Card Industry.

Information you provide to us in response to a survey: We may occasionally contact you to ask for your feedback on LFC products, goods and/or services so that we can make them better and more relevant.

Information you provide to us in response to a job advertisement: We sometimes advertise open positions on the Recruitment page of our website which you may apply for by sending your CV to the email address provided.

Information you post online: We may hold and use information and/or user generated content which you post on LFC Official Websites, including information about your IP address, location and click history.

Information from other companies: We may use publicly available postal address lists and the edited electoral roll to ensure that the information we hold about you is accurate or we may use this information, together with general market research information (for example, demographic information), to add to and enhance our fan database.

Online usage information: If you use LFC Official Websites we may collect your browser type, the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page. Online usage information may be linked to a unique identifier but we do not link online usage information to named individuals. In order to collect online usage information we use cookies and other similar technologies.

Information you provide to us in order to take part in an activity or an event: In order to take part in an activity operated by LFC you may need to provide data such as your name, date of birth, address, ethnicity, sex and relevant medical information. We will also collect data on attendance and performance.

In addition, we may collect your data if you attend an event organised by LFC, including matches, training sessions or events held at the LFC ground Fetcham Grove, or matches training sessions or events held at the LFC training grounds.

In most cases, you are not obliged to provide any personal data to us, but in some cases we may not be able to provide goods or services to you unless you provide certain minimum information. By way of example only, where you intend to make a purchase from LFC, we may need to obtain and process certain information about you in order to enter into and perform the contract of sale with you.

The purposes for which we use your information

The legal basis under which LFC will process your personal data is one or more of the following:

Further details of how we will process your personal information are listed below. We have indicated by asterisks the legal basis on which we are processing or will process your personal information.

Contract performance* / **: LFC may use account information and transactional information data, as necessary, to carry out or perform any contract which you may have entered into with us, including contracts for the purchase of tickets, merchandise and other products, but also our contracts with you when we operate competitions, prize draws and promotions and when we administer your online accounts and provide services to you. We also use this information to communicate with you and handle your enquiries regarding these contracts. If you order LFC goods, products or services for another person (for example, match tickets for family or friends) we may ask you for their personal information and we will use this to provide the services you have ordered. Please ensure that you have their permission for us to process this data before providing it to LFC.

Legal obligations**: LFC retains records of all of its financial transactions with you in order to comply with its legal obligations to maintain adequate accounting records. LFC may use (and disclose) the information it holds about you in order to comply with any investigative demand, court order, or a request for cooperation from a law enforcement or other government agency.

Recruitment***: If you apply for a job with LFC or if you volunteer with the Club or contact us in relation to potential roles which may arise in the future, we may use your information for the purposes of recruitment and selection, corresponding with you and for equal opportunities monitoring.

Marketing with your consent (where consent is necessary)****: If you have consented to it (where consent is necessary) LFC may contact you electronically with news and offers from LFC, its affiliates and its official sponsors and partners (an up-to-date list of which is at www.leatherheadfc.com/sponsor/index) which we think may be of interest to you. You have the right to withdraw your consent at any time, by contacting us.

Telephone and postal marketing***Further, we may call you (unless you have registered with the Telephone Preference Service or you have otherwise asked us not to contact you) or send you materials through the post (unless you have registered with the Mail Preference Service or you have otherwise asked us not to contact you) in relation to offers from the Club or its partners.

Other purposes***: LFC will analyse information it holds about you to identify trends and preferences about its customers and to get a more detailed and informed picture of how its customers are using LFC’s products and services. We do this to make better strategic decisions about LFC and its products and services so that we can improve the way we market and provide products and services to you and LFC supporters generally. LFC may also use online usage information about you to administer and improve the function and content of the LFC Official Websites, including to ensure that content is presented in the most effective manner for you and your device and browser, to allow you to participate in interactive features when you choose to do so and to keep our online services safe and secure. LFC may also use the information it holds about you if required to protect the rights, property, or safety of LFC, our fans, customers or others.

In addition, where you attend an event hosted at LFC but organised by a third party the Club may share your data with the relevant governing body / bodies.

LFC will not carry out any automated decision-making using information it holds about you.

Disclosure of your information

Affiliates: Information held by LFC may be used by affiliates of LFC for the purposes set out in this policy, where you have consented to this. This may include providing them with your personal information so that they can provide you with information about their products and services that may interest you, where you have consented to this.

Sponsors and partners: LFC does not share your personal data with our sponsors and partners, but we may: (i) share aggregate/anonymised information which is based on this information with existing and potential sponsors and partners; and (ii) if you have consented to the same, send you information about the products and services of our partners and sponsors in our marketing communications.

LFC suppliers and sub-contractors: LFC may share your information with suppliers and sub-contractors from time-to-time in order that they can process it on LFC’s behalf for the purposes set out in this privacy policy. However, where we do so we will put in place suitable measures in order to protect your information. These third parties may include (but may not be limited to): (i) call centre providers; (ii) IT service providers (such as hosting providers); (iii) mailing houses or document storage companies; (iv) delivery services; (v) analytics and search engine providers; (vi) credit reference agencies; and/or (vii) payment processing companies.

Disclosures for legal reasons: LFC may also disclose the information it holds about you to those persons that have a reasonable need to know such information, if it believes in good faith that this is necessary: (i) to establish, exercise or enforce its legal rights, including contractual rights; (ii) to defend itself against a legal claim; (iii) report a crime or prevent a crime (for example, ticket touting); (iv) to prevent harm to any individual or any property (including intellectual property, for example if you misuse images or videos or any other content LFC makes available to you); (iv) to satisfy our statutory and/or regulatory obligations relating to safeguarding; or (v) to prevent fraud (for example, payment card fraud) or for credit risk reduction.

Business transfer: If LFC sells or buys any business or assets, your personal data may be disclosed to the prospective seller or buyer of such business or assets so that they can carry out due diligence in respect of the sale or purchase, but only if LFC has taken reasonable steps to ensure the security and confidentiality of that information. If LFC (or substantially all of its assets) is acquired by a third party, personal data held about fans or users of its goods, products or services will be one of the transferred assets.

How do we keep your information secure?

LFC is committed to ensuring that your information is secure. In order to prevent un-authorised access or disclosure of personal data, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect. We regularly perform testing of these procedures and have an appropriate information recovery and data breach procedures in the event that we encounter any difficulties.

How long do we keep your information?

LFC will retain your personal data for as long as necessary for the purposes it is collected as set out in this policy and for any longer period necessary for it to comply with statutory retention obligations and/or for the purposes of defending or making legal claims. Examples of some of our retention periods are set out below:

LFC stores:

Your rights

You have several rights under applicable data protection laws (unless an exemption applies), which we have summarised below. These rights can be exercised by contacting LFC using the details given below in this policy.

You have the right to:

Parental consent / supervision

Our business and the competitions, products and services we provide from time-to-time are not specifically targeted at children, but we appreciate that many children are fans of football and/or sport generally. We would therefore ask that parents and guardians supervise their children when they are online and that children under 18 do not submit personal information or content to LFC, make purchases of LFC goods, products or services, or take part in LFC promotions or competitions, without the consent of their parent or guardian. LFC reserves the right to take reasonable measures in order to verify the existence and/or validity of parental consent.

How you can contact us?

If you would like to contact LFC about this policy or any of the legal rights outlined in it, you can contact us by email at contact@leatherheadfc.com or write to LFC at Leatherhead Football Club, Fetcham Grove, Guildford Road, Leatherhead, Surrey, KT22 9AS. In either case, your correspondence should be marked for the attention of the Senior Information Officer.

Changes to our privacy policy

Any changes we make to this privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this privacy policy.

This privacy policy was last updated in June 2018.